📘 English Simplified  |  Ahmednagar College, Ahilyanagar Savitribai Phule Pune University
✨ FYBA English Major · Semester 1
English Simplified
Language  •  Literature  •  CET English Preparation  •  An initiative by Mr. Gaurav Misal
Unit 1: Communication Skills
Complete Notes · Expressions · Dialogues · Exam Prep
📖 4 Topics 🎯 Exam Ready 💬 Practice Dialogues ✅ Do's & Don'ts
Ahmednagar College, Ahilyanagar  ·  Department of English

Communication Skills

FYBA English Major  ·  Semester 1  ·  Unit 1
👋 Greetings & Leave-Taking 🙋 Introductions 📞 Telephone Etiquette 🙏 Thanking & Responding

Prepared by  Mr. Gaurav Misal
Ahmednagar College, Ahilyanagar · Savitribai Phule Pune University

1

Meeting People, Exchanging Greetings & Taking Leave

What is it? Greetings are the words we say when we meet someone. Taking leave is what we say when we say goodbye. These are the first words in any conversation.

Why is it important? A good greeting makes a great first impression. It shows you are polite, friendly, and confident.

💡 Remember: In India, we greet teachers with "Good morning, sir/ma'am." At an interview, we say "Good afternoon" not just "Hi." Knowing the right words for the right time is a life skill!
💬 Key Expressions
🎩 Formal (Teacher / Office / Interview)
  • Good morning, sir / ma'am.
  • Good afternoon. How do you do?
  • Good evening. It is a pleasure to meet you.
  • How are you, sir?
  • I hope you are well.
🎩 Formal – Taking Leave
  • Thank you, sir. Goodbye.
  • It was nice meeting you.
  • I will take your leave now.
  • Have a good day, ma'am.
👋 Informal (Friends / Classmates)
  • Hi! How are you?
  • Hey! What's up?
  • Hello! Long time no see!
  • How have you been?
  • Good to see you!
👋 Informal – Taking Leave
  • Bye! Take care.
  • See you later!
  • Catch you tomorrow!
  • Take it easy!
🎭 Situational Examples
📚 College
🗣️ Meeting a professor in the corridor
Student:Good morning, sir. How are you?
Professor:Good morning! I am fine, thank you. How are your studies going?
Student:They are going well, sir. Thank you for asking.
Professor:Good. Keep it up. See you in class!
Student:Thank you, sir. Have a good day.
🤝 Friends
🗣️ Meeting a friend at college gate
Rahul:Hey Priya! Long time no see! How are you?
Priya:Hi Rahul! I'm good! What about you? You look great!
Rahul:I'm fine, thanks! Are you free after class?
Priya:Yes! Let's catch up. See you in the canteen?
Rahul:Sure! See you then. Bye for now!
💼 Interview / Office
🗣️ Leaving after a meeting
Candidate:Thank you for your time, sir. I really appreciate it.
Interviewer:Thank you for coming. We will get back to you soon.
Candidate:Thank you, sir. It was a pleasure meeting you. Goodbye.
Interviewer:Goodbye. Have a safe journey.
✅ Do's and Don'ts

✅ Do This

  • Smile when you greet someone
  • Make eye contact (respectfully)
  • Use the right greeting for the time of day
  • Say goodbye when you leave
  • Use "sir" or "ma'am" with elders and teachers

❌ Don't Do This

  • Don't just walk away without greeting
  • Don't say "Good morning" at night!
  • Don't use "Hey!" with teachers or seniors
  • Don't ignore someone who greets you
  • Don't look at your phone while greeting
❗ Common Mistakes
❌ Wrong✅ CorrectWhy?
Good morning sir. (no comma)Good morning, sir.Always use a comma before the name/title
How are you? I am fine. (without asking back)How are you? – I am fine, thank you. And you?Always ask back – it's polite!
Bye bye, sir.Goodbye, sir. / Have a good day, sir."Bye bye" is too childish in formal settings
Good night! (when leaving during day)Good evening / Goodbye"Good night" means you're going to sleep
✍️ Practice Dialogues
💡 Practice these out loud with a friend. Try to say them naturally, like a real conversation!
Practice 1 – Two students meeting in the morning
Amir:Good morning, Siya! How are you today?
Siya:Good morning, Amir! I am fine, thank you. What about you?
Amir:I am great, thanks! Are you going to the library?
Siya:Yes, I have to return a book. See you in class later!
Amir:Sure! Take care. Bye!
Practice 2 – Student greeting a new teacher
Student:Good afternoon, ma'am. I am Pooja from FYBA English. Are you our new Communication Skills teacher?
Teacher:Good afternoon! Yes, I am. Nice to meet you, Pooja.
Student:Nice to meet you too, ma'am. We are looking forward to your class.
Teacher:Thank you! See you in class. Have a good day.
Student:Thank you, ma'am. You too. Goodbye!
📖 Vocabulary Support
Greet
To say hello to someone
Take leave
To say goodbye politely
Formal
Official / serious / polite
Informal
Casual / friendly
Pleasure
Great happiness
Impression
The effect you have on someone
Appreciate
To be thankful / to value
Corridor
A passage or hallway

📝 Exam-Oriented Questions

LONG QUESTIONS (8–10 marks)

  1. Write a short dialogue between two students meeting at college in the morning. Include proper greetings and leave-taking expressions.
  2. Explain the difference between formal and informal greetings with suitable examples from daily life.
  3. Write a short paragraph on the importance of proper greetings in our daily and professional life.

SHORT QUESTIONS (2–4 marks)

  • Give two examples of formal greetings.
  • What is the difference between "Good night" and "Goodbye"?
  • Write two expressions used for taking leave formally.
  • Give one example of an informal greeting among friends.
  • Why is eye contact important when greeting someone?

⭐ Model Answer Points

  • Always match the greeting to the time: morning / afternoon / evening
  • Formal greetings: Good morning, Good afternoon, How do you do
  • Informal greetings: Hi, Hey, What's up, How are you
  • Formal leave-taking: Goodbye, It was nice meeting you, Have a good day
  • Informal leave-taking: Bye, See you, Take care
  • Always ask "And you?" after someone asks how you are – it's polite
  • Use "sir/ma'am" with teachers and elders

⚡ Quick Revision Box – Topic 1

Key Phrases

  • Good morning / afternoon / evening
  • How are you? / How do you do?
  • Nice to meet you / It's a pleasure
  • Goodbye / Take care / See you
  • I'll take your leave now

Golden Tips

  • Smile while greeting – it shows confidence
  • Don't say "Hey!" to teachers
  • "Good night" = going to sleep, not leaving
  • Always respond when someone greets you
  • Formal = office/teacher | Informal = friends
2

Introducing Yourself (and Others) in Different Contexts

What is it? An introduction is when you tell someone about yourself — your name, where you are from, what you do. You can also introduce others: "This is my friend Riya."

Why is it important? Every new relationship starts with an introduction. Whether you are at college, in an interview, or meeting new people — knowing how to introduce yourself gives you confidence.

💡 Indian Context: In Maharashtra, students often feel shy about introducing themselves in English. But remember — it is okay to speak slowly and clearly. Confidence matters more than perfection!
💬 Key Expressions
🎩 Formal Self-Introduction
  • Good morning. My name is [Name].
  • I am from [City/Town], Maharashtra.
  • I am currently studying in FYBA.
  • I am pursuing a degree in English Literature.
  • I am interested in [subject/hobby].
  • It is a pleasure to be here.
🎩 Introducing Others (Formal)
  • May I introduce Mr. / Ms. [Name]?
  • Allow me to introduce my colleague.
  • This is Prof. [Name] from our department.
  • I would like you to meet [Name].
👋 Informal Self-Introduction
  • Hi! I'm [Name].
  • Hey! My name's Rahul. What's yours?
  • I'm from Ahmednagar. Nice to meet you!
  • I'm doing my first year in English.
  • I love reading and cricket!
👋 Introducing Friends (Informal)
  • This is my friend [Name].
  • Have you met Riya? She's my classmate.
  • Hey, meet Arjun – he's from my hometown!
  • This is [Name], we studied together.
🎭 Situational Examples
📚 College – First Day in Class
🗣️ Teacher asks a student to introduce themselves
Teacher:Please stand up and introduce yourself to the class.
Student:Good morning, ma'am. Good morning, everyone. My name is Sneha Patil. I am from Shirdi. I have completed my HSC from New English School, Shirdi. I am very happy to be part of this college and I look forward to learning with all of you. Thank you.
💼 Interview
🗣️ "Tell me about yourself" – classic interview opening
Interviewer:Please tell us about yourself.
Candidate:Good morning, sir. My name is Rohan Deshmukh. I am from Ahmednagar. I am currently in my first year of BA English at Ahmednagar College. I am a hardworking and curious student. I enjoy reading, writing, and public speaking. I believe I can contribute positively to this opportunity. Thank you for this chance.
🤝 New Social Setting
🗣️ Students meeting at a college cultural event
Meera:Hi! I don't think we've met. I'm Meera.
Nikhil:Hey Meera! I'm Nikhil. I'm from the BCA department. Are you performing today?
Meera:Yes! I'm singing. I'm from the English department – first year.
Nikhil:Oh cool! Nice to meet you. All the best for your performance!
Meera:Thank you! Nice to meet you too!
📝 Your Introduction Template (Formal)
Good morning / afternoon.
My name is [Your Full Name].
I am from [Your City/Village], Maharashtra.
I have completed my HSC from [Your School Name].
I am currently studying in [Your Class / Course].
I am interested in [Your Hobby / Subject].
It is a pleasure to meet you. Thank you.
💡 Fill in the blanks above with your own information and practise saying it every day. You will feel much more confident in 3–4 days!
✅ Do's and Don'ts

✅ Do This

  • Speak clearly and at a comfortable pace
  • Smile and make light eye contact
  • Include: name, place, course, interests
  • Say "Thank you" at the end
  • Practice your introduction before events

❌ Don't Do This

  • Don't rush or speak too fast
  • Don't say "I am knowing you" – wrong grammar
  • Don't give too much or too little information
  • Don't forget to greet first before introducing
  • Don't look down while speaking
❗ Common Mistakes
❌ Wrong✅ CorrectWhy?
I am Rahul Patil from Ahmednagar village.I am from Ahmednagar."Village" sounds too informal; use city/town name
My hobby is to playing cricket.My hobby is playing cricket.After "is", use verb+ing, not "to+ing"
I am studying in first year from last year.I am currently in my first year.Keep it simple and present
Nice for meeting you.Nice to meet you.Correct phrase: "nice to meet you"
I am Rahul. I am Rahul Patil. My name is Rahul.Good morning. My name is Rahul Patil.Don't repeat yourself – say it once, clearly

📝 Exam-Oriented Questions

LONG QUESTIONS

  1. Write a formal self-introduction you would give on the first day of college. Include your name, place, educational background, and interests.
  2. Imagine you are at a job interview. Write a dialogue showing how you would introduce yourself to the interviewer.
  3. Write short notes on: (a) Formal introduction (b) Introducing others

SHORT QUESTIONS

  • What information should you include in a formal self-introduction?
  • Write one sentence introducing your friend to a teacher.
  • What is the difference between "Nice to meet you" and "Nice meeting you"?
  • Give two informal expressions for introducing yourself.
  • Why is it important to practice your introduction?

⭐ Model Answer Points

  • A formal introduction includes: greeting + name + place + course/work + interests + closing
  • Always start with "Good morning/afternoon" in formal settings
  • Informal: "Hi, I'm [Name]" – short and friendly
  • Introducing others: "May I introduce..." / "This is my friend..."
  • End with: "It is a pleasure to meet you" or "Thank you"
  • Do not use wrong grammar like "I am knowing you"
  • Practice the introduction template until it feels natural

⚡ Quick Revision Box – Topic 2

Introduction Formula

  • Greeting → Name → Place → Course → Interest → Thank you
  • Formal: Good morning. My name is…
  • Informal: Hi! I'm [Name]. Nice to meet you!
  • Introducing others: "This is / May I introduce..."

Golden Tips

  • Practise your introduction daily
  • Smile and stand/sit straight
  • Never rush — speak at a comfortable pace
  • Say "Thank you" at the end
  • Interview answer = 3–5 sentences maximum
3

Telephone Etiquette

What is it? Telephone etiquette means using the right words and behaviour when talking on the phone. On a call, you cannot see the other person — so your words and tone are everything.

Why is it important? In today's world, phone calls are used in offices, banks, schools, hospitals, and businesses. Speaking well on the phone shows professionalism and builds trust.

💡 Real-life tip: Whether you are calling a college office, a bank, or attending a job call — good telephone etiquette can create a great impression even before you meet anyone in person!
📞 Key Expressions
📞 Opening a Formal Call
  • Good morning. This is [Name] speaking.
  • Hello, may I speak to [Name], please?
  • Could I speak to the principal's office?
  • Am I speaking to Mr. / Ms. [Name]?
📞 During the Formal Call
  • Could you please repeat that?
  • I beg your pardon?
  • Could you speak a little slowly, please?
  • I am calling regarding [purpose].
  • May I leave a message?
  • Could you please call back later?
📞 Closing a Formal Call
  • Thank you for your time.
  • I will call back later. Thank you. Goodbye.
  • Thank you. Have a nice day. Goodbye.
📱 Opening an Informal Call
  • Hello? Who's this?
  • Hey! What's up?
  • Hi Priya! Are you free to talk?
  • Hey! I was just about to call you!
📱 During the Informal Call
  • Sorry, I didn't catch that. Say again?
  • Can you talk louder? The network's bad.
  • Hold on a second…
  • Okay okay, I got it.
📱 Closing an Informal Call
  • Okay, talk later! Bye!
  • I'll text you. Bye for now!
  • Gotta go. Catch you later!
🎭 Situational Examples
📚 Calling the College Office
🗣️ Student calling the admission office
Office:Good morning. Ahmednagar College Admission Office. How may I help you?
Student:Good morning. This is Prachi Sharma, a first-year English student. I am calling regarding my scholarship form. Could you please tell me the last date for submission?
Office:The last date is 15th of this month, Ms. Sharma.
Student:Thank you so much. Could you please repeat the date? I want to note it down.
Office:Of course. It's the 15th. Is there anything else?
Student:No, that's all. Thank you very much. Have a good day. Goodbye.
Office:Goodbye. All the best!
🤝 Calling a Friend
🗣️ Calling a classmate about homework
Amit:Hello? Riya?
Riya:Yes! Hey Amit! What's up?
Amit:Hey! Are you free? I had a question about the Communication notes.
Riya:Sure! Go ahead.
Amit:What was the homework for tomorrow? I forgot to write it down.
Riya:It's a dialogue on telephone etiquette. Two pages.
Amit:Perfect! Thanks so much, Riya. You're a lifesaver! Talk later, bye!
Riya:Ha ha! No problem. Bye!
💼 Professional Call – Missed Call Situation
🗣️ Calling back about a job
Candidate:Good afternoon. This is Sagar Kulkarni calling. I received a missed call from this number. May I know who I am speaking to?
HR:Good afternoon, Mr. Kulkarni. This is Meghna from ABC Company's HR team. We received your application for the teaching assistant role.
Candidate:Yes, ma'am. Thank you for calling back.
HR:We'd like to schedule an interview. Are you available this Thursday at 11 AM?
Candidate:Yes, ma'am. Thursday at 11 AM works perfectly. Thank you so much for this opportunity.
HR:Great. You'll receive a confirmation on WhatsApp. Goodbye.
Candidate:Thank you, ma'am. I look forward to it. Goodbye.
✅ Do's and Don'ts

✅ Do This

  • Identify yourself when you call someone: "This is [Name]"
  • Ask if the person is free to talk
  • Speak clearly and not too fast
  • Say "please" and "thank you"
  • Take notes during important calls
  • End the call politely with "Goodbye"

❌ Don't Do This

  • Don't eat or chew while on a call
  • Don't say "Hello??" rudely when answering
  • Don't put the phone on loud speaker in public
  • Don't interrupt the other person
  • Don't hang up without saying goodbye
  • Don't use slang in formal/official calls
❗ Common Mistakes
❌ Wrong✅ CorrectWhy?
Who are you? (rude opening)May I know who I am speaking to?Polite = professional
He is not here. Call later.I'm sorry, he is unavailable. May I take a message?Always offer to help
Haan! Bolo. (code-switching)Yes, please go ahead.Stay in English for formal calls
I am calling to tell you that I want the form.I am calling regarding the scholarship form.Be direct and professional
OK bye. (just hanging up)Thank you. Have a good day. Goodbye.Always end a call politely

📝 Exam-Oriented Questions

LONG QUESTIONS

  1. Write a formal telephone conversation between a student and a college office regarding exam results or admission.
  2. What is telephone etiquette? Why is it important in today's professional world? Explain with examples.
  3. Write a dialogue showing an informal call between two friends making plans to meet.

SHORT QUESTIONS

  • How should you start a formal phone call?
  • What should you say when you cannot hear clearly on a call?
  • Write two expressions used to end a phone call politely.
  • Why should you identify yourself at the beginning of a call?
  • What is the difference between formal and informal telephone language?

⭐ Model Answer Points

  • Always start: "Good morning/afternoon. This is [Name] speaking."
  • State your purpose clearly: "I am calling regarding..."
  • If the person is unavailable: "May I leave a message?"
  • If you can't hear: "Could you please repeat that?" / "Could you speak slowly?"
  • Always end with: "Thank you. Have a good day. Goodbye."
  • Formal calls = clear, polite, professional English
  • Informal calls = friendly and relaxed, but still clear

⚡ Quick Revision Box – Topic 3

Key Phrases

  • This is [Name] speaking.
  • May I speak to [Name], please?
  • I am calling regarding…
  • Could you please repeat that?
  • May I leave a message?
  • Thank you. Have a good day. Goodbye.

Golden Tips

  • Identify yourself at the start of every call
  • Never eat or chew during a call
  • Speak clearly – not too fast, not too slow
  • Take notes during important calls
  • Always say "Goodbye" before hanging up
4

Thanking and Responding to Thanks

What is it? Thanking someone means expressing gratitude — saying that you appreciate something they did. Responding to thanks means replying when someone thanks you.

Why is it important? A simple "thank you" builds strong relationships. It shows respect, appreciation, and good manners. In English communication, how you respond to "thank you" is just as important as saying it.

💡 Did you know? In Hindi or Marathi, we often don't say "Thank you" or "You're welcome" explicitly — but in English communication, these words are expected and valued. Practice using them every day!
🙏 Key Expressions
🎩 Formal – Thanking
  • Thank you very much, sir / ma'am.
  • I am very grateful for your help.
  • I sincerely appreciate your support.
  • Thank you for your time and consideration.
  • I am deeply thankful for this opportunity.
  • This means a great deal to me.
🎩 Formal – Responding to Thanks
  • You are most welcome.
  • It was my pleasure.
  • I am glad I could help.
  • Please don't mention it.
  • It was the least I could do.
👋 Informal – Thanking
  • Thanks a lot!
  • Thanks so much!
  • You're amazing, thank you!
  • I owe you one!
  • Thanks a bunch!
  • That was really kind of you.
👋 Informal – Responding to Thanks
  • No problem!
  • Anytime!
  • Don't worry about it!
  • Happy to help!
  • Sure, no big deal!
  • Of course!
🎭 Situational Examples
📚 Thanking a Teacher
🗣️ After a teacher helps with notes
Student:Ma'am, thank you so much for explaining the chapter again. I understand it much better now.
Teacher:I am glad I could help. You are most welcome. Keep working hard!
Student:I will, ma'am. I am really grateful. Thank you again.
Teacher:It was my pleasure. All the best for your exams!
🤝 Thanking a Friend
🗣️ Friend helps with assignment
Kavya:Thanks a lot, Rohan! You really saved me. I had no idea how to do this assignment.
Rohan:No problem, Kavya! Anytime. What are friends for?
Kavya:Seriously, I owe you one! You're amazing.
Rohan:Ha ha! Don't worry about it. Good luck with the submission!
💼 After an Interview
🗣️ Thanking the interviewer at the end
Candidate:Thank you very much for this opportunity, sir. I truly appreciate the time you took to meet with me.
Interviewer:You are welcome. We will inform you of our decision shortly.
Candidate:Thank you, sir. I look forward to hearing from you. Have a wonderful day.
Interviewer:Thank you too. Goodbye and good luck!
Candidate:Thank you, sir. Goodbye!
📞 Phone – Thanking for Help
🗣️ Student calls teacher to say thank you
Student:Good morning, sir. This is Neha Kulkarni from FYBA. I just wanted to call and thank you for the extra guidance notes you shared last week. They helped me a lot in the test.
Teacher:Good morning, Neha! I am very glad to hear that. You are most welcome.
Student:I sincerely appreciate your support, sir. Thank you once again.
Teacher:It was my pleasure. Keep up the good work!
Student:I will, sir. Have a good day. Goodbye.
✅ Do's and Don'ts

✅ Do This

  • Say "Thank you" when someone helps you
  • Be specific: "Thank you for explaining the chapter"
  • Respond warmly: "It was my pleasure!"
  • Make eye contact while thanking
  • Send a thank-you message after an interview
  • Smile when you say thank you

❌ Don't Do This

  • Don't just say "thanks" in formal situations
  • Don't respond with just "ok" when thanked
  • Don't sound sarcastic: "Oh, thanks a lot!" (angry tone)
  • Don't forget to thank teachers after help
  • Don't respond with silence when someone says thank you
❗ Common Mistakes
❌ Wrong✅ CorrectWhy?
Thanks. (only in formal situations)Thank you very much, sir."Thanks" is too casual for teachers/seniors
It's ok. (when someone thanks you)You are most welcome. / It was my pleasure."It's ok" sounds careless
I am thank you.Thank you. / I am grateful.Never say "I am thank you" – wrong grammar
Welcome! (too short and abrupt)You are most welcome!Full form sounds more polite and warm
I thank you very much very much.I sincerely thank you. / Thank you very much.Don't repeat "very much" twice
✍️ Practice Dialogues
💡 Say these out loud! Saying "Thank you" with a smile and good eye contact makes a real difference.
Practice 1 – Thanking the library staff
Student:Excuse me. Thank you for keeping the book aside for me. I really appreciate it.
Librarian:You are welcome! Feel free to ask whenever you need help.
Student:That is very kind of you. Thank you once again. Have a good day!
Librarian:Thank you too! Enjoy your reading!
Practice 2 – Senior student helps a junior
Junior:Didi, thank you so much for explaining the exam pattern. I was so confused!
Senior:No worries! Happy to help. All the best!
Junior:Seriously, I'm so grateful. I owe you one!
Senior:Don't worry about it! Just do well in your exams. That's enough!
📖 Vocabulary Support
Gratitude
Feeling thankful
Appreciate
To value something; to be thankful
Sincere
Genuine, honest, from the heart
Pleasure
Great happiness or satisfaction
Grateful
Feeling or showing thanks
Consideration
Careful thought; showing care for others
Acknowledge
To recognize or admit something
Profound
Deep and strong (e.g. profound gratitude)

📝 Exam-Oriented Questions

LONG QUESTIONS

  1. Write a dialogue between a student and a teacher where the student thanks the teacher for extra guidance before exams.
  2. Explain the importance of thanking in English communication. Give formal and informal examples.
  3. Write a thank-you note to your professor after a guest lecture in your college.

SHORT QUESTIONS

  • Write two formal expressions used for thanking someone.
  • How do you respond to "Thank you" in a formal setting?
  • What is the meaning of "It was my pleasure"?
  • Give two informal ways of saying "You're welcome."
  • Why is it important to respond when someone thanks you?

⭐ Model Answer Points

  • Formal thanks: "Thank you very much, sir/ma'am" / "I sincerely appreciate your help"
  • Informal thanks: "Thanks a lot!" / "You're amazing!"
  • Responding formally: "You are most welcome" / "It was my pleasure" / "I am glad I could help"
  • Responding informally: "No problem" / "Anytime!" / "Happy to help!"
  • Avoid: "It's ok" or "No mention" – they sound too casual or incorrect
  • Thanking shows respect and builds positive relationships
  • Always be specific when thanking – mention what you are thankful for

⚡ Quick Revision Box – Topic 4

Thanking Phrases

  • Thank you very much, sir/ma'am
  • I sincerely appreciate your support
  • I am deeply grateful / Thanks a lot!
  • This means a great deal to me
  • I owe you one! (informal)

Responding to Thanks

  • You are most welcome
  • It was my pleasure
  • I am glad I could help
  • No problem / Anytime! (informal)
  • Happy to help!
🎯 Unit 1 – Master Revision Summary
Topic 1: Greetings
  • → Match greeting to time of day
  • → Formal: Good morning/afternoon
  • → Informal: Hi, Hey, What's up
  • → Taking leave: Goodbye / See you
Topic 2: Introductions
  • → Formula: Greeting + Name + Place + Course
  • → End with: "Thank you"
  • → Practice using the template
  • → Never rush – speak clearly
Topic 3: Phone Etiquette
  • → Always say "This is [Name] speaking"
  • → State purpose: "I am calling regarding..."
  • → End: "Thank you. Goodbye."
  • → Speak clearly, don't eat during calls
Topic 4: Thanks
  • → Formal: "Thank you very much, sir"
  • → Informal: "Thanks a lot / You're amazing!"
  • → Respond: "You are most welcome"
  • → Be specific about what you are thankful for